1 OUR HOLIDAY CONTRACT
“we, us or our” means the owners of Westland flats. “you, your or hirer” means the person signing the booking application form.
When you would like to make a holiday booking, you must sign a booking application form to say that you accept these conditions of booking. This contract is effective from when we receive your completed application form and a booking confirmation is issued by us. For last minute bookings the contract is effective from when we successfully process your card payment. Your contract with us is made on the terms of this Contract, under English law and under the control of the English Courts alone.
2 PAYING FOR YOUR HOLIDAY
You pay a deposit of 50% of the holiday cost when you send us your booking application form. If we accept your application and within one to three weeks of the application, we will send a holiday confirmation showing how much you owe us. You must pay the amount shown on the confirmation to reach us at least 14 days before the start date of your holiday. If you don’t or if any payment does not clear, we will treat your booking as cancelled and charge you a cancellation charge of the total outstanding cost of your holiday. A full invoice will be sent to you prior to your holiday. For bookings accepted within 28 days of the start of your holiday the full holiday cost is required. The Tariff for 2017 was set on 1st November 2016 on the basis that the annual rate of inflation does not exceed 10%. However should this be exceeded on the date your holiday starts, any tax become due or V.A.T. become payable then we reserve the right to make a surcharge to the holiday cost. The prices in this brochure apply at the time of publication (1st November 2016), but we do change prices from time to time for new bookings only. Prices can go up or down.
3 IF YOU CANCEL YOUR HOLIDAY
If you want to cancel your booking or part of it please write to us at ‘Westland Flats’ the letter must, wherever possible be signed by the same person who signed the booking application form, the deposit is then forfeited and a charge equalling the outstanding amount is payable, however providing the accommodation is re-let any monies recovered less £25 expenses will be returned. The person who signed the booking form is responsible for paying this charge. We are unable to give a refund for any absence. Note: If you have taken out a cancellation insurance policy, you may be able to claim for the cancellation charge.
4 IF WE CANCEL YOUR HOLIDAY
Our aim is to provide your holiday as booked. But we have the right to cancel your holiday in any circumstances. If we cancel your holiday you can have a refund, made up of a sum of the amount equal to the amount already paid to us unless we cancel your holiday because of one of the following events :- war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, epidemics or health risks, technical problems with transport, closed or congested airports or ports and similar events beyond our control. We will not be liable for any consequential loss you may occur
5 HOLIDAY PARTICIPATION
We can refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive and affects other guests. If we do this, we will not be responsible for any extra costs which you have to pay. We will treat your booking as cancelled from that moment, and you will have to pay full cancellation charges.
6 YOUR ACCOMMODATION
The accommodation we arrange for you must only be used by those people named on your holiday Booking application. You are not allowed to share the accommodation or let anyone else or pet visit or stay there without our written permission. We or our representatives have the right to enter the accommodation at any time. The accommodation, furniture, equipment, facilities etc. are hired at your risk and no responsibility can be accepted for any injury, loss or damage, or any claim arising from their reservation, hire or use. You are responsible for losses. Breakage's and damage’s however occasioned. We reserve the right to substitute any unit for one of similar specification
7 IF YOU HAVE A COMPLAINT
If you have a complaint about your holiday, please tell us immediately. It is always easier to sort things out on the spot, when we can see and understand the exact nature of the problem. If we can not sort things out, you must record details of the problem on a ‘Complaint Form’ we will give you the form on request, the form must be returned to us prior to departure. We do not have to look into complaints which are not on the ‘Complaint Form’ or that are received after your departure, in exceptional circumstances only, this may be extended to 7 days after your departure. We will reply to you within 14 working days. The limit of any liability will not exceed the amount that you have paid. We will not be liable for any consequential loss you may occur.
8 PERSONAL EFFECTS
All personal effects and vehicles are left or used on the premises at your own risk. Note: we suggest you check your home insurance policy for cover.
9 FAMILY HOLIDAYS
Westland is intended for family and adult couple budget holidays. We therefore cannot accept any parties under the age of 18. All male or all female parties that are not couples are accepted only at our discretion.
10 BROCHURE ACCURACY
We take care to ensure that the details in the brochure are accurate but you should satisfy yourself that the accommodation is suitable for your requirements and it should be noted that we do not participate in any grading schemes.